Sign up to ‘Your Portal’ today!

No, class bookings will be exclusively available on the portal. This change ensures more effective data management and communication between ourselves and members. While class bookings will transition to the portal, you’ll still retain access to all other features on the Your Space app and you will also be able to access ‘Your Portal from the top tile on the homepage. For any inquiries or assistance, feel free to reach out to our team. 

To register for the portal, check your email for a registration link sent to the address associated with your membership. If you haven’t received it, contact our team for a resend. 

Click on the link and use your registered email. A verification code will be emailed to you; enter it on your device.
After successful verification, you’ll land on a contacts page. Provide your details—name, address, telephone number, DOB, and email. Ensure you use the information on our system to avoid duplicate accounts. If unsure about the data in our CRM system, reach out to our team for assistance in completing your portal registration. 

Follow these steps to book classes on the portal:

• Login: Use your email address and password to log in. 
• Navigation: Click on the three lines at the top left and choose “Bookings.” 
• Site Selection: Pick your site. 
• Class Selection: Choose your desired class. 
• Date Range: Select a date range, up to 7 days in advance. Pick a start and end date (e.g., 6th to 10th December) to view available classes. 
• Add to Cart: Click the + button to add your chosen class to your cart. 
• Checkout: Proceed to checkout and confirm your booking. 
• Confirmation: A message will confirm your successful booking. Find details in the “My Bookings” section. 

That’s it! You’re all set for your class. 

Update on Booking Process Improvement: 

We’ve carefully reviewed recent member feedback regarding the booking process and are actively working on streamlining it for a better experience. Rest assured, we’ll keep you informed once we have an update. We appreciate your collaboration in enhancing the bookings portal and thank you for your valuable input so far. 

Classes will be visible on the bookings portal up to 7 days in advance, allowing members to book their preferred sessions. Based on valuable member feedback, class cancellations can be made on the portal up to 2 hours before the scheduled start time. Providing a reason for the cancellation in the portal ensures that no strike is recorded on the CRM system. 

We acknowledge member feedback received since the portal’s launch and have communicated with our development team to incorporate an up-to-date timetable and daily class list on the portal. 

This improvement aims to facilitate easier class bookings for the week. We’ll keep you informed about this change through various channels, including digital screens, the Your Space app, and our social media platforms. Stay tuned for the upcoming update.

With our updated CRM system and bookings portal, members can join a waiting list when classes are full. If a spot becomes available due to a cancellation, the system will automatically notify members on the waiting list in sequential order. You’ll receive an email notification with a 1-hour window to book the available spot. If unclaimed, the reservation will expire, and the next person on the waiting list will be notified of the available class slot. This ensures a fair and efficient process for filling class spaces. 

Your Space values member input and has conducted two feedback sessions already. We’re eager to involve members in shaping the future of the portal. If you’re interested in participating, we’re establishing regular meetings in the new year to gather insights and ensure we meet all members’ needs.  

If you’d like to volunteer for this collaborative effort, please contact our team, and we’ll reach out to you soon. Your contribution is integral to our ongoing journey of improvement.