Important Updates to Your Space Class Bookings and Cancellation Policy

We’re excited to announce some enhancements to our class bookings and cancellation policy, effective from August 1, 2024. These changes are designed to improve your experience and ensure fairness for all members.

Bookings Update

• Booking Window: We’ve adjusted the booking window from 9 days to 7 days using our Your Space app.

Cancellation Policy Update

• Cancellation Window: The cancellation window has been shortened from 4 hours to 2 hours before the class starts.
• No Phone or Social Media Cancellations: To streamline our processes, we will no longer accept cancellations over the phone or via social media channels within 2 hours of the class. Please use the app for cancellations.

No-Show Policy and Strikes

• No-Show: If you don’t attend a booked class and haven’t canceled your reservation, it’s considered a no-show.
• Strikes: No-shows will automatically result in a strike. Accumulating two strikes within 7 days will lead to a 7-day suspension from booking classes online.

What You Can Do

Plan Ahead: Book your favorite classes early using the Your Space app to secure your spot and Be Mindful: If you can’t make it, please cancel through the app at least 2 hours before the class to allow others to join.